Self-Help Portal

eCommerce 10

• I am Unable to Locate a Product in Digital Storefront
• What should I do if a product number is not working when ordering online?
• What does it mean when an item I am trying to order is 'restricted'?
• What qualifications do I need to administer clinical assessments?
• How Do I Reset My Riverside Insights eCommerce Password?

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Orders and Returns 9

• How do I Return an Order?
• Where do I send my Vendor forms?
• How to place an order
• Making Changes to an Existing Order
• If I have placed an order before, do I need a credit card for a new order or would a PO suffice?

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Payment 3

• What methods of payment are accepted?
• What is the federal ID for Riverside Insights Accounts Payable?
• Who do I address my payments to?

Sales 3

• Is there a Centralized Price List for the Products?
• Riverside Insights eCommerce Account Creation
• Can a parent purchase your Riverside assessment products to test their child?

Account, Security, and Privacy 5

• How Do I Contact Customer Service?
• How long do I need to wait before my purchasing account is active?
• What is the quickest way to add a new user to our purchasing account so they can place an order?
• How To Sign Up For A Riverside Insights Purchasing Account?
• Secure Disposal of Materials

General and Scoring Services 12

• What is Riverside Insights Address and Contact Details?
• Where can I Find the Test Purchaser Qualification Form?
• Where can I find the Condition of Sale Form?
• Where can I access the W-9 forms for Riverside Insights?
• Where Can I Get The Riverside Insights Sole Source letter?

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Shipping 2

• What is the cost of shipping
• How long does it take for an order to be processed and shipped?

Riverside Score: Getting Started 15

• How do I access Riverside Score web scoring for the first time?
• Riverside Score® System Requirements
• How to Recover Your Forgotten Riverside Score Username or Password
• How do I remove an Examiner/Admin from my Riverside Score™ account?
• I cannot locate a recently added examinee

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Riverside Score: Reporting 3

• What Norms Should I Use? (Age or Grade?)
• Can Score Selection Templates Be Edited?
• How to Fix Issues Typing an Examinee’s Full Name in Reports

Riverside Score: Scoring 28

• Does scoring have to be done online?
• How to edit an existing assessment in Riverside Score
• Double-Committing Warning Message
• Why Is The Score I'm Entering Not Being Accepted?
• Can I use the BDI-3 Screener Item Scores/Responses to Score the BDI-3 Developmental Complete?

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Riverside Score: Guides and Troubleshooting 27

• Purpose of Stimulus Books Posted in the Riverside Score Platform
• Why is my examinee's age being rounded up in Woodcock-Johnson®IV assessments?
• I exported users from BDI-2 to import to BDI-3 but the imported users do not have locations associated to them, why?
• What is the Batería IV?
• When was the Bateria IV Woodcock-Muñoz (Bateria IV™) published?

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Bateria IV® 1

• Batería IV and WJ IV: Raw Scores to Standard Scores

BDI-3 4

• What Happened to the Batería III ACH's Oral Language Tests?
• How soon can I re-administer the BDI-3 to the same examinee?
• BDI-3: Standardized Administration Guidance
• BDI-3 Digital Access Keys: Features, Benefits, and Best Practices

WMLS™ III 2

• Does the Woodcock-Muñoz Language Survey®III have a comprehensive report like WIIIP®?
• WMLS III Digital Record Forms

Woodcock-Johnson IV 20

• WJ IV: How long Before I Can Re-Administer an Assessment?
• Can The WJ IV Testing Easel be Used Via Camera Projecting Stimuli To Student Being Evaluated?
• WJ IV ACH: Oral Reading Administration and Scoring Reference Sheet
• WJ IV ACH: Writing Samples Administration and Scoring Reference Sheet
• Am I qualified to use the WJ IV COG?

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Woodcock-Johnson V 9

• Is Riverside Insights Taking Pre-Orders for WJV?
• New WJV Pricing Structure
• Woodcock-Johnson V Subtest Subscription
• New Clusters in Woodcock-Johnson V
• More Information On the New Tests

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Data Files 3

• How long does it take for a roster to be loaded into DataManager?
• Where can I find more information on setting up DataManager roster files
• Where can I upload our staff, student, and location files for DataManager?

IOWA ASSESSMENTS™ 2

• How Do You Get The Iowa Assessments™ National Percentile Ranking Scores for Kindergarten and First Grade Students?
• Using the Iowa Assessments to Predict ACT Performance

DataManager Basics 13

• How to Log-In to DataManager
• How can we check our school's technical readiness?
• What is DataManager and what does it do?
• Where can I find information on how to prepare, deliver, and interpret DataManager assessments
• Where Can The Secure Browser Be Downloaded For Student Access? Is There an Alternative To Using The Secure Browser?

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DataManager Administration 13

• How can I view my license information?
• How do I move staff to a new location
• How do I Re-Open an Event?
• Can a student be moved from one school to another?
• Where can I find the Directions for Administration?

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DataManager Assessment 4

• Which grade levels are self-guided and which need to be proctor-led for the Iowa Assessments™ and CogAT®?
• Where Can I Find More Information On Texas Approved Reclassification Assessment?
• How Many Questions and How Much Time Is Allotted for Iowa Assessments™?
• What is the difference between a test event, a test assignment, and a test session in DataManager?

DataManager Proctoring 3

• How do I remove a student from an active session?
• When can I add additional time to a student or group I am testing?
• Can a proctor administer a test from a Chromebook™?

DataManager Reporting 5

• I am a DataPlus Account Holder and I have not received the email with my web reporting key.
• I Tested A Student But I am Unable to Find Their Scores.
• Inconsistent Response Pattern
• About DataManager Reports and How to Run Them.
• Where can I find the Data Export File Format For My Data Export?

DataManager Troubleshooting 17

• Student testing status is not updating.
• Disabling Chromebook Throttling
• How do I close the Secure Student Browser on different computers?
• I cannot get my student(s) logged into a testing session.
• Can an event be deleted once testing has started?

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CogAT FAQs 15

• Enabling Additional Audio Languages for CogAT® Upper Level tests
• CogAT® Screening Form - Can the data be broken down or is it only the composite score that is available?
• CogAT®: Testing time, Number of Items per Subtest and Completion Criteria.
• Where can I find what the Cognitive Abilities Test™ (CogAT®) profile results mean?
• Can A Student Assigned to Alt Verbal Take The Other Batteries With Non Alt Students?

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Getting Started 10

• Logging into BDI-2 Web Application: Datamanager
• BDI-2/BDI-2 NU: Add a Staff Member to Your Organization
• Using the BDI-3 MDS Mobile Data Solution
• BDI-3: How Can I Check My Scoring License/ERF Usage?
• What assessments are part of the BDI-3 Suite?

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Setting Up 4

• What Devices Are Compatible With the BDI-3 MDS?
• BDI-2: How To Add A Child Record In Battelle Developmental Inventory, 2nd Edition Normative Update?
• Battelle Developmental Inventory 3rd Edition (BDI-3)- System Requirements
• BDI-3: How Are The Dates and Examiner Names Handled When Merging?

Testing 7

• BDI-3: How Long Should I Wait Before Re-Administering a test?
• BDI-3: Age Range Warning
• BDI-3: I am Testing A Child With a Disability. Where Can I find More Information About Accommodations?
• Does the Battelle® Developmental Inventory, Third Edition™ still use the qualitative descriptors Significant Developmental Delay, Mild Developmental Delay, etc. like it's predecessor did?
• When Is A Ceiling Level Reached?

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Reporting 5

• What Happens To Your Data If You Do Not Renew My BDI-3 Subscription?
• BDI-3: Accessing the Developmental Quotient (DQ) Proficiency Range Chart
• BDI-3: Locating the Conversion Table for the Sum of Scaled Scores in your Score Report
• BDI-3: Do notes transfer/save when record forms are merged?
• Troubleshooting Missing BDI-3 Test Records for Reports

Troubleshooting 3

• Do You Need A Microsoft® Account To Download and Install The BDI-3 MDS?
• Unable to share an examinee
• Why Can't An Inactive BDI-3® User Be Re-Activated?

Miscellaneous 15

• Can I still order BDI-2 protocols?
• What are the minimum qualifications needed to administer the Battelle Developmental Inventory, 2nd edition Normative Update??
• Is the BDI2 still a valid assessment tool now the BDI2 NU has been released?
• Battelle Developmental Inventory 2nd Edition Normative Update Account Holder Changes
• Battelle® Developmental Inventory, Third Edition™ Account Holder Changes

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easyCBM Administration 8

• What is the correct order to upload my easyCBM files?
• Adjusting Percentile Lines and Color-Coding
• How do students Log In?
• Is There an Easy Way To Disable Specific Assessments?
• Creating and Uploading eCBM District Data Files.

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easyCBM Basics 3

• How do I order the District version of the easyCBM?
• Opening and closing a benchmark window
• easyCBM Lite/Teacher Deluxe/District Comparison

easyCBM Troubleshooting 5

• Why am I unable to give a benchmark test?
• Where can I get help with easyCBM Lite and Teacher Deluxe?
• The percentile lines are zig zagged in the reports. How do I fix this?
• Does easyCBM® Use Flash?
• Is Basic Reading Recommended For General Ed Students?

easyCBM Miscellaneous 8

• easyCBM Privacy Policy and User Agreement
• Is there a demo site or samples of measures I can access?
• What is the copyright policy for easyCBM?
• Where can I find the research behind easyCBM?
• easyCBM - Intervention Options

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easyCBM Reporting 6

• What Does the Gap in the Graph Indicate?
• Is there a way to compare the 2015 norms against the 2020 norms?
• Are There Answer Keys For the Progress Monitoring Tests?
• Is There A Way to Convert Lexiles to Grade Levels?
• Where Can I Find The Guidelines For Rapid Auto Naming (RAN)?

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Account 5

• How to view previous Online Barcode orders
• How to print orders with the Online Barcode Ordering System
• How do I pay for my Online Barcode Order?
• How to Reset a Password - Online Barcode Ordering
• How to Logout - Online Barcode Ordering

Getting Started 3

• Preparing your student data file – Online Barcode Ordering
• What template should I use for my barcode File?
• How to log in to the Online Barcode Ordering site

Orders 2

• How to create a new order for the Online Barcode Ordering System
• How to pause and resume an order with the Online Barcode Ordering System

Recent Date of Birth (DOB) updates on Machine Scoring 3

• Customer FAQs on Machine Scorable DOB Updates
• Overview of Machine Scorable DOB Updates
• What should I do if my materials do not have bubbles available for a 2020 birthyear or later?