Self-Help Portal

eCommerce 6

• I am Unable to Locate a Product in Digital Storefront
• What should I do if a product number is not working when ordering online?
• What does it mean when an item I am trying to order is 'restricted'?
• What qualifications do I need to administer clinical assessments?
• How Do I Reset My Riverside Insights eCommerce Password?

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Orders and Returns 8

• How do I return an order
• Where do I send my Vendor forms?
• How to place an order
• Making Changes to an Existing Order
• If I have placed an order before, do I need a credit card for a new order or would a PO suffice?

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Payment 3

• What methods of payment are accepted?
• What is the federal ID for Riverside Insights Accounts Payable?
• Who do I address my payments to?

Sales 3

• Is there a centralized Price List for the Products?
• Riverside Insights eCommerce Account Creation
• Can a parent purchase your Riverside assessment products to test their child?

Account, Security, and Privacy 5

• How Do I Contact Customer Service?
• How long do I need to wait before my purchasing account is active?
• What is the quickest way to add a new user to our purchasing account so they can place an order?
• How To Sign Up For A Riverside Insights Purchasing Account?
• Secure Disposal of Materials

General and Scoring Services 13

• What is Riverside Insights Address and Contact Details?
• Where can I Find the Test Purchaser Qualification Form?
• What are the hours of operation for Riverside Insights?
• Where can I find the Condition of Sale Form?
• Where can I access the W-9 forms for Riverside Insights?

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Shipping 2

• What is the cost of shipping
• How long does it take for an order to be processed and shipped?

Riverside Score: Getting Started 14

• How do I access Riverside Score web scoring for the first time?
• Riverside Score® System Requirements
• Riverside Score: How do I reset my password?
• How do I remove an Examiner/Admin from my Riverside Score™ account?
• I cannot locate a recently added examinee

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Riverside Score: Reporting 2

• What Norms Should I Use? (Age or Grade?)
• Can Score Selection Templates Be Edited?

Riverside Score: Scoring 28

• Does scoring have to be done online?
• How to edit an existing assessment in Riverside Score
• Double-Committing Warning Message
• Why Is The Score I'm Entering Not Being Accepted?
• Can I use the BDI-3 Screener Item Scores/Responses to Score the BDI-3 Developmental Complete?

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Riverside Score: Guides and Troubleshooting 25

• Why is my examinee's age being rounded up in Woodcock-Johnson®IV assessments?
• What is the Batería IV?
• Purpose of Stimulus Books Posted in the Riverside Score Platform
• I exported users from BDI-2 to import to BDI-3 but the imported users do not have locations associated to them, why?
• When was the Bateria IV Woodcock-Muñoz (Bateria IV™) published?

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Bateria IV® 1

• Batería IV and WJ IV: Raw Scores to Standard Scores

BDI-3 3

• What Happened to the Batería III ACH's Oral Language Tests?
• How soon can I re-administer the BDI-3 to the same examinee?
• BDI-3: Standardized Administration Guidance

WMLS™ III 2

• Does the Woodcock-Muñoz Language Survey®III have a comprehensive report like WIIIP®?
• WMLS III Digital Record Forms

Woodcock-Johnson IV 20

• WJ IV: How long Before I Can Re-Administer an Assessment?
• Can The WJ IV Testing Easel be Used Via Camera Projecting Stimuli To Student Being Evaluated?
• WJ IV ACH: Oral Reading Administration and Scoring Reference Sheet
• WJ IV ACH: Writing Samples Administration and Scoring Reference Sheet
• Am I qualified to use the WJ IV COG?

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Woodcock-Johnson V 9

• Is Riverside Insights Taking Pre-Orders for WJV?
• New WJV Pricing Structure
• Woodcock-Johnson V Subtest Subscription
• New Clusters in Woodcock-Johnson V
• More Information On the New Tests

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Plan Your CogAT Testing 8

• Purposes of CogAT Testing
• Testing Program Types and Test Schedules
• Structure of the Assessment
• Choosing the Right Test Level to Administer
• CogAT Testing Times

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Understanding your CogAT Scores 9

• Using Test Results
• Avoiding Misuse of Test Results
• How Norms Are Used
• Age Norms
• Grade Norms

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Configure Elevate/Administrative Options 5

• Introduction to Administrative Options
• View Order Information
• Manage Settings and Preferences
• Customize Roles and Rights
• User Search

Adapt Instruction Using CogAT 5

• Adapting Instructions - Principles
• Adapting Instruction for Different Ability Levels
• Adapting Instructions to Build on Relative Strengths
• Adapting Instruction to Shore up Weaknesses
• Adapting Instruction for Mixed Ability Profiles

Identify Academically Talented Students Using CogAT 4

• Selection-Process Principles
• Using CogAT Scores to Identify Academically Talented Students
• National vs Local Norms in Talent Identification
• Multiple Selection Criteria

Helpful Topics 1

• What Does the Red Exclamation Mark Mean?

Clever 6

• Sign in to Elevate
• Connect Clever with Elevate
• Where Can I Go For More Help With Clever?
• About Clever
• Use Clever for Single Sign-On

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Data Files 3

• How long does it take for a roster to be loaded into DataManager?
• Where can I find more information on setting up DataManager roster files
• Where can I upload our staff, student, and location files for DataManager?

IOWA ASSESSMENTS™ 1

• Using the Iowa Assessments to Predict ACT Performance

DataManager Basics 13

• How to Log-In to DataManager
• How can we check our school's technical readiness?
• What is DataManager and what does it do?
• Where can I find information on how to prepare, deliver, and interpret DataManager assessments
• Where Can The Secure Browser Be Downloaded For Student Access? Is There an Alternative To Using The Secure Browser?

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DataManager Administration 12

• How can I view my license information?
• How do I move staff to a new location
• How do I Re-Open an Event?
• Can a student be moved from one school to another?
• Where can I find the Directions for Administration?

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DataManager Assessment 4

• Which grade levels are self-guided and which need to be proctor-led for the Iowa Assessments™ and CogAT®?
• Where Can I Find More Information On Texas Approved Reclassification Assessment?
• How Many Questions and How Much Time Is Allotted for Iowa Assessments™?
• What is the difference between a test event, a test assignment, and a test session in DataManager?

DataManager Proctoring 3

• How do I remove a student from an active session?
• When can I add additional time to a student or group I am testing?
• Can a proctor administer a test from a Chromebook™?

DataManager Reporting 5

• I am a DataPlus Account Holder and I have not received the email with my web reporting key.
• I Tested A Student But I am Unable to Find Their Scores.
• Inconsistent Response Pattern
• About DataManager Reports and How to Run Them.
• Where can I find the Data Export File Format For My Data Export?

DataManager Troubleshooting 17

• Student testing status is not updating.
• Disabling Chromebook Throttling
• How do I close the Secure Student Browser on different computers?
• I cannot get my student(s) logged into a testing session.
• Can an event be deleted once testing has started?

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CogAT FAQs 14

• Enabling Additional Audio Languages for CogAT® Upper Level tests
• CogAT® Screening Form - Can the data be broken down or is it only the composite score that is available?
• CogAT®: Testing time, Number of Items per Subtest and Completion Criteria.
• Where can I find what the Cognitive Abilities Test™ (CogAT®) profile results mean?
• Can A Student Assigned to Alt Verbal Take The Other Batteries With Non Alt Students?

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Getting Started 11

• Logging into BDI-2 Web Application: Datamanager
• BDI-2/BDI-2 NU: Add a Staff Member to Your Organization
• Using the BDI-3 MDS Mobile Data Solution
• BDI-3: What record forms should I purchase when using the BDI-3?
• BDI-3: How Can I Check My Scoring License/ERF Usage?

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Setting Up 5

• What Devices Are Compatible With the BDI-3 MDS?
• BDI-2: How To Add A Child Record In Battelle Developmental Inventory, 2nd Edition Normative Update?
• Battelle Developmental Inventory 3rd Edition (BDI-3)- System Requirements
• BDI-3: How Are The Dates and Examiner Names Handled When Merging?
• BDI-3: What is the Riverside Clinical Academy?

Testing 7

• BDI-3: How Long Should I Wait Before Re-Administering a test?
• BDI-3: Age Range Warning
• BDI-3: I am Testing A Child With a Disability. Where Can I find More Information About Accommodations?
• Does the Battelle® Developmental Inventory, Third Edition™ still use the qualitative descriptors Significant Developmental Delay, Mild Developmental Delay, etc. like it's predecessor did?
• When Is A Ceiling Level Reached?

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Reporting 4

• What Happens To Your Data If You Do Not Renew My BDI-3 Subscription?
• BDI-3: Accessing the Developmental Quotient (DQ) Proficiency Range Chart
• BDI-3: Locating the Conversion Table for the Sum of Scaled Scores in your Score Report
• BDI-3: Do notes transfer/save when record forms are merged?

Troubleshooting 4

• Do You Need A Microsoft® Account To Download and Install The BDI-3 MDS?
• Unable to share an examinee
• I Entered Updated Scores For An Examinee But I Continue To Get The Same Incorrect Results When Running The Report.
• Why Can't An Inactive BDI-3® User Be Re-Activated?

Miscellaneous 15

• When were the BDI-2, BDI-2 NU, and BDI-3 published?
• Can I still order BDI-2 protocols?
• What are the minimum qualifications needed to administer the Battelle Developmental Inventory, 2nd edition Normative Update??
• Is the BDI2 still a valid assessment tool now the BDI2 NU has been released?
• Battelle Developmental Inventory 2nd Edition Normative Update Account Holder Changes

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easyCBM Administration 9

• What is the correct order to upload my easyCBM files?
• Adjusting Percentile Lines and Color-Coding
• License Count for ECBM
• How do students Log In?
• Is There an Easy Way To Disable Specific Assessments?

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easyCBM Basics 3

• How do I order the District version of the easyCBM?
• Opening and closing a benchmark window
• easyCBM Lite/Teacher Deluxe/District Comparison

easyCBM Troubleshooting 5

• Why am I unable to give a benchmark test?
• Where can I get help with easyCBM Lite and Teacher Deluxe?
• The percentile lines are zig zagged in the reports. How do I fix this?
• Does easyCBM® Use Flash?
• Is Basic Reading Recommended For General Ed Students?

easyCBM Miscellaneous 8

• easyCBM Privacy Policy and User Agreement
• Is there a demo site or samples of measures I can access?
• What is the copyright policy for easyCBM?
• Where can I find the research behind easyCBM?
• easyCBM - Intervention Options

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easyCBM Reporting 6

• What Does the Gap in the Graph Indicate?
• Is there a way to compare the 2015 norms against the 2020 norms?
• Are There Answer Keys For the Progress Monitoring Tests?
• Is There A Way to Convert Lexiles to Grade Levels?
• Where Can I Find The Scoring Guidelines For Rapid Auto Naming (RAN)?

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Account 5

• How to view previous Online Barcode orders
• How to print orders with the Online Barcode Ordering System
• How do I pay for my Online Barcode Order?
• How to Reset a Password - Online Barcode Ordering
• How to Logout - Online Barcode Ordering

Getting Started 3

• Preparing your student data file – Online Barcode Ordering
• What template should I use for my barcode File?
• How to log in to the Online Barcode Ordering site

Orders 2

• How to create a new order for the Online Barcode Ordering System
• How to pause and resume an order with the Online Barcode Ordering System