Check your subscription and the number of active users. If the maximum number of users per subscription (3 users + 1 AH) already exists, an active user may not be re-activated until one of the following.

  1. An active user is deactivated, freeing up a user license.
  2. Increase the number of users on the account by purchasing another subscription. For more information on subscriptions see BDI-3® Basic Pricing Sheet Fall 2021