What to Do If Your Testing Materials Do Not Have Bubbles for a 2020 Birth Year or Later
If you have received testing materials that do not include bubbles for a birth year of 2020 or later, it is important to address this issue promptly to ensure a smooth testing process. Follow the steps below based on your testing timeline.
If Your Testing Date Is 4 or More Weeks Away:
If your scheduled testing date is at least four weeks in the future, you should:
- Contact Your Riverside Insights Representative – Reach out to your designated Riverside Insights representative as soon as possible.
- Request Replacement Materials – Your representative will arrange for updated materials that include the necessary birth year bubbles at no additional cost to you.
- Plan for Scoring Services – Please note that while the replacement materials are free of charge, you will still be responsible for any associated scoring service fees.
If You Are Currently Testing or Your Testing Date Is Less Than 4 Weeks Away:
For situations where testing is already in progress or scheduled within the next four weeks, follow these steps:
- Contact the Customer Experience Team – Reach out to Riverside Insights' customer experience team as soon as possible.
- Find a Suitable Solution – Our representatives will work closely with you to determine the best solution that minimizes disruption to your test administration. We understand the importance of maintaining your testing schedule, and we will ensure you have the necessary support to continue without delay.
For assistance, please contact Riverside Insights using the appropriate customer service channels. Our team is ready to help resolve any issues and ensure a seamless testing experience.