Self-Help Portal

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• I am Unable to Locate a Product in Digital Storefront
• What should I do if a product number is not working when ordering online?
• What does it mean when an item I am trying to order is 'restricted'?
• What qualifications do I need to administer clinical assessments?
• How Do I Reset My Riverside Insights eCommerce Password?
• Placing an Online Order with Riverside Insights

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• How do I return an order
• Where do I send my Vendor forms?
• How to place an order
• Making Changes to an Existing Order
• If I have placed an order before, do I need a credit card for a new order or would a PO suffice?
• How long does it take for an order to be processed and shipped?
• I recently submitted an order. How can I check its status?

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• What methods of payment are accepted?
• What is the federal ID for Riverside Insights Accounts Payable?
• Who do I address my payments to?

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• Is there a centralized Price List for the Products?
• Can a parent purchase your Riverside assessment products to test their child?
• Riverside Insights eCommerce Account Creation

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• How Do I Contact Customer Service?
• How long do I need to wait before my purchasing account is active?
• What is the quickest way to add a new user to our purchasing account so they can place an order?
• How To Sign Up For A Riverside Insights Purchasing Account?
• Secure Disposal of Materials

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• What is Riverside Insights Address and Contact Details?
• Where can I Find the Test Purchaser Qualification Form?
• What are the hours of operation for Riverside Insights?
• Where can I find the Condition of Sale Form?
• Where can I access the W-9 forms for Riverside Insights?
• Where Can I Get The Riverside Insights Sole Source letter?
• Canadian and International Customer Support

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• What is the cost of shipping
• How long does it take for an order to be processed and shipped?