DataManager Troubleshooting

Troubleshooting DataManager

I am unable to extend time for a student after they've completed testing.
Please see Extend testing time in the DataManager Online Help for more information. You can also reach out to Riverside DataManager Support if an individ...
Fri, 31 Mar, 2023 at 2:55 PM
Student Logs In to Test But Sees A Different Name
Make sure the student has the correct Student ID and is entering it correctly. Use the option to Print Test Tickets and hand them out to the students. This ...
Fri, 31 Mar, 2023 at 3:02 PM
Our Chromebooks Keep Going to Sleep in the Middle of Testing. How Can I Fix This?
Follow the link for steps on how to manage Chromebook™ power-saving features that may be interfering with testing. How to Disable Power Saving Features on C...
Fri, 31 Mar, 2023 at 3:16 PM
I Am Receiving An Error "Security Configurations Tampered With" When Attempting to Launch the Secure Browser.
Multiple users have reported issues with the Lightspeed Systems "cloud" based web filter called Relay. To alleviate the issue you must first b...
Fri, 31 Mar, 2023 at 3:11 PM
I Am In The Process Of Giving A Test Using DataManager And My Screen Froze. What Should I Do?
Sometimes during the course of testing your screen may freeze. This is usually attributed to a lack of available computer resources, easily recoverable i...
Fri, 31 Mar, 2023 at 3:05 PM
DataManager IP Address and Port Listing
Use the information in this guide to help you set up for testing and identify or resolve issues. If technical problems occur during testing, first contact y...
Fri, 31 Mar, 2023 at 3:03 PM