There is a known issue on iPad OS 17 that causes the DataManager testing app to terminate when playing certain types of audio. The app will automatically relaunch and appear to lock up a student's device, requiring a forced restart.

Updating your iPad is a simple process that can save you time and frustration during DataManager testing. By following these steps, you can ensure that your device is running the latest software and that you won't experience any glitches or interruptions during your testing experience.

To update your iPad, go to Settings > General > Software Update. If there is an update available, tap Download and Install and follow the on-screen instructions to complete the update. Once the update is complete, restart your iPad and make sure it is fully charged before beginning your testing.

It's important to note that if you do not update your iPad to iPad OS 17.3 or higher, you may experience a termination glitch during DataManager testing. This glitch can cause the app to automatically relaunch and appear to lock up your device, requiring a forced restart. This can be frustrating and can cause delays in your testing experience.

By updating your iPad, you can avoid this issue and ensure that your testing experience is smooth and uninterrupted. If you have any questions or concerns about updating your device, please don't hesitate to reach out to our customer support team for assistance. We're here to help you have the best testing experience possible!