Self-Help Portal

Please see Extend testing time in the DataManager Online Help for more information. You can also reach out to Riverside DataManager Support if an individ...

Make sure the student has the correct Student ID and is entering it correctly. Use the option to Print Test Tickets and hand them out to the students. This ...

Follow the link for steps on how to manage Chromebook™ power-saving features that may be interfering with testing. How to Disable Power Saving Features on C...

Multiple users have reported issues with the Lightspeed Systems "cloud" based web filter called Relay. To alleviate the issue you must first b...

Sometimes during the course of testing your screen may freeze. This is usually attributed to a lack of available computer resources, easily recoverable i...

Use the information in this guide to help you set up for testing and identify or resolve issues. If technical problems occur during testing, first contact y...

There is a known issue on iPad OS 17 that causes the DataManager testing app to terminate when playing certain types of audio. The app will automatically re...