Issue

An account holder is retiring or is no longer associated with the account, and a new one needs to be assigned to the account.

Resolutions

You can request an Account Holder change by following the link to the Account Holder Change Request Form

                                 https://info.riversideinsights.com/ah_change/riversidescore

The process of Account Holder changes can take approximately 3-5 business days. 


Account Holders can also add a Secondary Account Holder before they leave their organization. 

By adding a Secondary Account Holder, you are giving that person the right to add/edit/review all of the following for your organization:

-ADMINISTRATORS/EXAMINERS
-EXAMINEES/CASELOAD FOLDERS
-TEST RECORDS/REPORTING DATA


You can read more about secondary account holders here: 

What is a Secondary Account Holder? : Self-Help Portal (riversideinsights.com)