Issue
An account holder is retiring or is no longer associated with the account, and a new one needs to be assigned to the account.
Resolutions
You can request an Account Holder change by following the link to the Account Holder Change Request Form.
https://info.riversideinsights.com/ah_change/riversidescore
The process of Account Holder changes can take approximately 3-5 business days.
Account Holders can also add a Secondary Account Holder before they leave their organization.
By adding a Secondary Account Holder, you are giving that person the right to add/edit/review all of the following for your organization:
-ADMINISTRATORS/EXAMINERS
-EXAMINEES/CASELOAD FOLDERS
-TEST RECORDS/REPORTING DATA
You can read more about secondary account holders here:
What is a Secondary Account Holder? : Self-Help Portal (riversideinsights.com)