I recently submitted an order. How can I check its status?

For the fastest response, please use our automated Order Status Checker. If your order is showing as not processed, it is still awaiting entry.
Due to high volume, the current processing time can be up to two weeks.


How long is it going to take to receive my materials?

Most orders are delivered 10 to 15 business days after we have processed your order, depending on your chosen shipping speed.
Some print-on-demand orders may take 6 to 8 weeks to arrive.


Where can I get a copy of your W-9?

Our current W-9 is available here.


How can I get a copy of my invoice?

You may request a copy of your invoice using the Chat option on our site. Make sure to provide your sales order number (SO######) with your request.

I want to pay my invoice with a credit card, but the hold time for the phone is too long.
Are there other options for payment?

Yes! You can use the Stripe payment link on your invoice to quickly complete your payment.

You can also use the CHAT feature on our site to request a payment link - Make sure to provide your Order Number (SO#####)


I did not receive an item on my order. What happened?

Your item is likely back-ordered. Check your packing list – if you see the item listed with a quantity of “0” shipped, then it is on backorder.


Why were back-ordered item(s) removed from my invoice?

You will be invoiced separately for any back-ordered items. All shipping charges are reflected on the original/first invoice.
Once the back-ordered item(s) ships, an invoice will be generated for those item(s) without a shipping charge.


Can you provide me with a sole source letter?

Our latest sole source letter is available here.


How can I view my order history?

For eCommerce orders, log in and select your profile to view your order history. Order history is not currently available for orders placed via other methods.


I made a mistake with my order (wrong product, wrong quantity, etc.).
What do I do?

You may request a return material authorization (RMA) for unopened materials using the Chat option on our site within 60 days of the invoice.

Please make sure to include:

  • Your order number
  • The incorrect item number(s)
  • The correct items needed

Please Note: You will be responsible for return shipping costs when items are ordered in error.


One of my products arrived damaged, and I’d like a replacement.
Can you send me one?

You may request a replacement for damaged materials using the Chat option on our site.
Please do so as soon as possible after receipt of your items, and make sure to include your original order number (SO######)
along with a list of the damaged item(s).


I'm getting an error that I'm not qualified to purchase
an assessment, but I know I am! What gives?

Some logged-in users encounter this message (in red at the bottom of the screen) after using the Quote Generator to build their shopping cart:

If this occurs, you can resolve the error by entering entitlement information for your items by clicking the link shown below:

Quote Generator Error - Entitlement