Issue

  • You are unable to approve students for testing while using the Remote Proctoring Portal

Resolution

  • A student's video feed must be live before they can be approved. Hover over the students' video feed and press play. Once the live feed begins, you will be able to approve the student.
  • Chrome may not display the Play/Pause button. You should be able to click anywhere on the video and it will begin.

Contact

  • If the recommended tips fail to resolve your issue please contact Riverside Technical Support at 800.323.9540