Issue

Internet connection is interrupted

Resolution

  • If internet connectivity is lost for only a few students, select the Pause button in the Approved Students area for each of the individual students. Have those students log back into the test session. Once they have all logged in, and are at the waiting screen press the Play button for each of the students to resume testing. The test will pick up where the student last left off.
  • If internet connectivity is lost for all students, resume testing when connectivity has been restored. Testing can resume the same session code if it is on the same day.

Contact

  • Contact Riverside Tech Support at 800.323.9540 if you are unable to resume testing.