Issue

  • New session not showing after the 'Continue Testing All' button is pressed



Resolution

  • This occurs when there are more than 5 session tabs open at once. If this is a result of selecting Continue Testing All, close the prior inactive sessions by pressing the red box with the white X. Results are saved for all completed sessions and there are no repercussions for closing a completed session.


  • If you are testing multiple grades/classes, then you may need to consider scaling back the number of active testing sessions or split the sessions with another proctor.




Once the previous session is closed you can find the new session in the MANAGE tab of the Proctoring Application.




Contact

If troubleshooting recommendations do not solve the issue, call Riverside Tech Support at 800.323.9540