Issue

The student Receives an "Unable to Log-in" Error Message Upon Logging In.


Resolution

There are two possible reasons for this. 

  • The student has the wrong Student ID or Session Code: Utilize the student lookup to verify the student information and verify that the session code you provided is correct and current.
  • The student is not in the test event roster - Utilize the student lookup to verify the student shows up for the test event. If not, have an administrator add the student to the roster.


Contact

If troubleshooting recommendations do not solve the issue contact Riverside Tech Support via chat.