Issue

Student Receives "Proctor Has Not Started Test Session" Error Message Upon Loggin In


Resolution

  • Confirm the proctor has the session open. If the session is open, close the session and re-open.
  • Refresh your browser by selecting the Reload button on your browser or by selecting the F5 function key on your keyboard


Contact

  • If troubleshooting recommendations do not solve the issue, call Riverside Tech Support at 800.323.9540