Please visit our Clinical FAQs for answers to your commonly asked questions. 



Clinical Frequently Asked Question Answers


Questions Like:


I need help with remote administration and other COVID-related testing guidelines.

  • Are there any remote administration guidelines for the Woodcock-Johnson® IV, Batería IV™, or Woodcock-Muñoz Language Survey® III
  • Are there any remote administration guidelines for the Battelle Developmental Inventory, Second Edition?
  • Can I provide in-person testing at this time?
  • Does wearing facemasks or social distancing impact test scores/validity?
  • Are there any guidelines for disinfecting my assessment materials?
  • Is there guidance on re-testing when an evaluation was not completed?
  • Am I eligible for a credit back for evaluations disrupted by COVID-19?
  • How do I interpret norms and scores after the disruption of assessments?
  • I'm a college professor, and my assessment/measurement course has been disrupted by COVID-19. Do you offer virtual training materials?



I need help with something else.

  • Can I change my account holder?
  • I've forgotten or lost my login credentials. What should I do? 
  • Where can I see how many scoring licenses I have left? 
  • I need to quickly onboard staff onto the Riverside Score platform. Can you help? 
  • What do I need to do to transition my staff from the WJ IV Online Scoring and Reporting System to Riverside Score? 
  • How can I replenish test materials? 
  • Help! I need a quote before I can purchase! 
  • I need a copy of your W-9. 
  • I still don't see what I need. How do I contact Support?